Privacy Policy

1. COOKIES

In general, when you visit the Sites, you remain anonymous unless you choose to provide information to us. The Sites do use "cookies," i.e., very small text files sent to your computer, which temporarily reside in your computer's hard drive. These cookies enable Agua Caliente to help your computer navigate through the Sites more quickly and allow us to better understand how visitors use the Sites. Agua Caliente does not use cookies to track what you do when you are not on the Sites or to collect personally identifiable information about you. These cookies do not damage or corrupt your computer or computer files.

If you do not wish to receive the benefits of these cookies, you may set your browser to reject them. You should consult the instructions of your particular browser on how to do this. However, please be aware that rejecting the cookies could affect your ability to perform certain transactions on the Sites.

2. E-MAIL DISCLOSURE

Your personal information may be shared with reputable third parties but only for use in campaign delivery or to provide more relevant advertising. Your personal information may be combined with additional information provided by you at registration or augmented from other data sources in order to provide more relevant campaigns to you. We will never rent your personal information without your consent.

B. PERSONALLY IDENTIFIABLE INFORMATION

Agua Caliente does not collect personal information from visitors to the Sites in any non-obvious manner. In order to provide you with more effective and personalized service, Agua Caliente does, however, collect personal information such as names, addresses, e-mail addresses, credit card information, and other information in a variety of manners, as described below:

1. RESERVATION PROCESS

Visitors to the Sites have the ability to search for rates and availability at our hotels without ever providing any personal information. However, once you have decided on an available reservation, you will be asked to provide personal information. This will include your name, address, and other contact information, as well a credit card number, billing address, and the card's expiration date. The credit card number will be used solely to secure your reservation as detailed in the reservation process. Agua Caliente may also combine this information with any other data we have collected about you using our offline resources. Unless you indicate at this time that Agua Caliente may only use this information for limited purposes, Agua Caliente will use it for future reference when, e.g., we provide you with offers for future stays at one of our hotels or resorts or other information we believe may be of interest to you.

Agua Caliente takes reasonable steps to ensure that the Reservations page on the Sites is secure.

Your credit card number will be verified using a checking sequence; we may authorize payment(s) at this time that is consistent with payment process for each site. Once your reservation is confirmed, the hotel you have chosen will receive all the information you have submitted. The transfer of information takes place in the same fashion as if you called directly or made your reservation through a travel agent. Shortly after, you will receive an e-mail confirmation.

2. ACE CLUB CARD PROGRAM

Every visitor is invited to sign up for the ACE Club card Program, which is your link to free cash play, complimentary meals and other exciting special offers from Agua Caliente. In order to sign up for this service, you will be asked to provide personal information including your name, address, and other contact information. Agua Caliente may also combine this information with any other data we have collected about you using our offline resources. Unless you indicate at this time that Agua Caliente may only use this information for limited purposes, Agua Caliente will use it for future reference when, e.g., we provide you with offers for future stays at our hotels or other information we believe may be of interest to you.

Agua Caliente will never share any of your personally identifiable data with any party not affiliated with Agua Caliente without your express written consent, except as provided below. [See Special Promotions and Contests; Special Circumstances; and How Agua Caliente Uses Personal Information]

4. SPECIAL PROMOTIONS AND CONTESTS

Occasionally, Agua Caliente requests visitors of the Sites to provide their e-mail address in order to provide them with information about, for example, promotions and special offers, or to participate in a contest or sweepstakes. Agua Caliente will also combine this information with any other data we have collected about you using our offline resources. Unless you indicate at this time that Agua Caliente may only use this information for limited purposes, Agua Caliente will use it for future reference when, e.g., we provide you with offers for future stays at our hotels or resorts or other information we believe may be of interest to you. Unless you indicate at the time that you provide this information that it may only be used for limited purposes, Agua Caliente will place this information into its database that may contain information we have collected about you via the Sites as well as offline and use it for future reference when, e.g., we provide you with offers for future stays at one of our hotels or resorts or other information we believe may be of interest to you.

5. PURCHASE INFORMATION

When you purchase an item through our Sites such as at our online store, we will ask for your name, the type of credit card you intend to use, your credit card number, your billing address for the card, and the card's expiration date. This information is necessary in order for us to bill you for your purchase. If your billing address differs from your shipping address, or if you intend to send your purchase to a third party, we will ask you for additional name and address information in order to fulfill your request. As described above, Agua Caliente will create a private account for you based on the information you have provided; this account is designed to make your future visits to the Sites even more personal and efficient.

Agua Caliente mayalso combine this information with any other data we have collected about you using our offline resources. Unless you indicate at this time that Agua Caliente may only use this information for limited purposes, Agua Caliente may use it for future reference when, e.g., we provide you with offers for future stays at our hotels or resorts or other information we believe may be of interest to you.

6. OTHER ONLINE SOURCES

Agua Caliente may also collect personally identifiable information about you from other online sources including, without limitation, e-mail inquiries sent by you to Agua Caliente, your response to special offers and promotions periodically offered through the Sites, and information you provide through other special features appearing on the Sites currently or in the future. Agua Caliente will use the information you provide to process your request and/or research your query. In addition, Agua Caliente may also use the information you provide in the manners described herein.

Agua Caliente mayalso combine this information with any other data we have collected about you using our offline resources. Unless you indicate at this time that Agua Caliente may only use this information for limited purposes, Agua Caliente will use it for future reference when, e.g., we provide you with offers for future stays at our hotels or resorts or other information we believe may be of interest to you.

IV. HOW AGUA CALIENTE USES PERSONAL INFORMATION

A. AGUA CALIENTE SHARES THIS INFORMATION WITH ITS SUBSIDIARIES AND AFFILIATES

Unless you have specifically limited how Agua Caliente may use your personally identifiable information, Agua Caliente will place that information into its database that may contain information we have collected about you via the Sites as well as offline and use it to send you future e-mails and correspondence about promotions, special events and/or other items we believe may be of interest to you. The information in this database is available to designated persons at Agua Caliente and its subsidiaries and affiliates including those that operate Agua Caliente.

Agua Cliente treats the information you provide as confidential information and takes reasonable measures to ensure that it is only available to designated personnel for use in connection with Agua Caliente's business. Agua Caliente may use third parties to assist it with fulfilling your requests, completing your reservation, forwarding you material, or similar functions. These third parties are under a contractual obligation to not use this information except for these limited purposes. Except for these exceptions, or in the event that Agua Caliente sells an entire line of business relating to a particular web site, or in the event of a "special circumstance," [See Sale of Assets and Special Circumstances] Agua Caliente will not sell, share or transfer your personal information to any entity outside of Agua Caliente.

B. AGUA CALIENTE MAY COMBINE ONLINE INFORMATION WITH OTHER INFORMATION COLLECTED ABOUT VISITORS TO ITS SITES

In addition to the above, Agua Caliente will combine the personal information it collects online with information it collects through offline methods, including but not limited to surveys, guest comments, and market research. You may opt out of receiving e-mail correspondence by logging into the E-mail Offers sign in on any Agua Caliente site.

C. OPT-OUT CHOICES

If you prefer not to receive further emails from Agua Caliente, click on the "unsubscribe" link found on the bottom of all our email communications.

V. SECURITY

Agua Caliente regularly reviews the security of the Sites. Although the confidentiality of any communication or material transmitted to and from Agua Caliente via the Internet or e-mail cannot be absolutely guaranteed, Agua Caliente endeavors to create secure and reliable Sites for its visitors. Agua Caliente has invested, and will continue to invest, in high quality security in terms of access to information, data quality, and physical security of servers where information is stored. Agua Caliente implements a variety of security measures, including encryption and other measures against hacking or unauthorized access to protect confidential information such as credit card numbers, names, addresses, e-mail addresses, and any other personal information you may provide during your visit to the Sites from loss, misuse, interception and hacking. In addition, the information you provide is available only to qualified, designated persons at Agua Caliente, including those that operate the Agua Caliente hotels and resorts, who are under an obligation to maintain the confidentiality of your personal information in a manner consistent with this Privacy Policy.

Nevertheless, when disclosing any personal information, you should remain mindful that, as with all e-mail sent via the Internet, your information may be intercepted without our consent by unscrupulous members of the public and, consequently, can be collected and used by others without your consent. In addition, third party web sites that are accessed through links on the Sites have separate privacy policies and security measures, and Agua Caliente is not responsible or liable for the practices, policies or security measures implemented on these third party web sites.

You hereby acknowledge that Agua Caliente is not responsible for any intercepted information sent via the Internet, and you hereby release us from any and all claims arising out of or related to the use of intercepted information in any unauthorized manner.

VI. LINKS

As noted above, the Sites may contain links to other web sites. Agua Caliente is not responsible for the privacy practices or the content of such web sites, and you are encouraged to view the privacy policies of these other sites as soon as you enter them.

VII. SPECIAL CIRCUMSTANCES

Agua Caliente reserves the right to disclose the personal information of the users of the Sites for any law enforcement purpose at the request of any law enforcement body or in response to a subpoena or as otherwise required by any court or administrative agency. We may also share such information at our discretion if it appears that your actions on the Sites are in violation of the Terms and Conditions of Use, and that disclosure of this information will assist in efforts to enforce the Terms and Conditions of Use or will assist Agua Caliente in connection with any legal proceeding between you and Agua Caliente. Agua Caliente may also provide email addresses to third parties for suppression purposes. Suppression ensures that consumers who have unsubscribed or requested that they not receive e-mail from Agua Caliente also will not receive a Agua Caliente exclusive email via a 3rd party's email marketing.

VIII. SALE OF ASSETS

Nothing in this Privacy Policy is intended to interfere with the ability of Agua Caliente to transfer all or part of its business and/or assets (including the Sites) to an affiliate or independent third party at any time, for any purpose, without any limitation whatsoever. Agua Caliente specifically reserves the right to transfer personally identifiable information collected from its Sites to the buyer of that portion of its business relating to that information. You will be given the ability to opt out of continued use of your e-mail by any buyer of the site.

IX. CHANGES TO THIS POLICY

Agua Caliente may change the features and/or content found on the Sites. Consequently, this Privacy Policy may change to reflect any new features and/or content. You should periodically revisit our Privacy Policy to be sure that you are familiar with our current policy. Your use and/or continued use of the Sites (following any modifications to this Privacy Policy) will be conclusively deemed acceptance of the terms of this Privacy Policy and any changes thereto.

X. COLLECTION OF PERSONAL DATA FROM CHILDREN

Agua Caliente does not knowingly or intentionally collect any personally identifiable information from, or market to individuals under the age of 21. If you know of a child who has provided us with personally identifiable information, please contact us immediately so that we may identify the information that needs to be removed from our database. No information collected through the Sites from users self-identified as children will knowingly be used for any marketing or promotional purposes whatsoever, either inside or outside Agua Caliente.

XI. COMPLAINTS AND CONTACTING AGUA CALIENTE ABOUT THE SITES

If you believe that Agua Caliente has not adhered to this policy, please send the details to:

Agua Caliente Band of Cahuilla Indians

707 East Tahquitz Canyon Way, Suite 6

Palm Springs, CA 92262

Cancellations are pursuant to the specific site's cancellation terms. Failure to make any cancellations pursuant to this provision will result in loss of deposit.

A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;

A description of the copyrighted work claimed to have been infringed or, if multiple copyrighted works at a single Site are covered by a single notification, a representative list of such works at that Site;

A description of the material on the Site that is claimed to be infringed or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate the material;

Information reasonably sufficient to permit us to contact you, such as your address, telephone number and e-mail address;

A statement by you that you have a good faith belief that the use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law;

A statement by you that the information in your notice to us is accurate and, under penalty of perjury, that you are authorized to act on behalf of the owner of the exclusive right that is allegedly infringed.

Agua Caliente's designated Copyright Agent for notice of claims of copyright infringement is: bfeiler@aguacaliente.net.

I. THIS PRIVACY POLICY IS LIMITED TO INFORMATION COLLECTED ON AGUA CALIENTES SITES

Agua Caliente will investigate all such incidents and provide you with a written response via e-mail once the investigation is complete. You may also use this contact information to direct questions or comments about this Privacy Policy, the Sites, or related matters.